These rules may seem multitudinous, but they do result from years of experience in trying to provide the environment in which the majority of our customers wish to enjoy their holiday home - they are for all our benefit.
1. Payment of Account
1.1 Pitch fees are due before 1st April each year. A late payment interest charge, of a maximum of Bank Rate plus 8% will apply to all accounts outstanding after 1st April.
1.2 Prior to issuing the annual pitch fee invoice, a letter will be sent to Caravan Owners advising of the following year’s Fees and giving an opportunity to reserve a pitch for the next Season by paying a non-refundable Pitch Reservation Fee by 31st December, this fee will be deducted from the invoice total.
1.3 Pitch fees unpaid within 14 days of the due date will result in the disconnection of services from the holiday home until arrears and a £40.00 reconnection charge are paid. No responsibility will be accepted by the Company for any losses arising from such disconnection.
1.4 Caravan Owners who leave before 30th September will receive a refund of 50% of the pitch licence fee, if the pitch is re-let to a new customer (or in the case of a part exchange, the part exchangee’s pitch is re-let to a new customer, ditto in respect of multiple part exchanges) by 30th September. Payment of refunds will be made after 30th September.
1.5 The refund of the appropriate portion of any pitch fee paid in advance shall be a full discharge of all obligations to Caravan Owners who are required by the Company to leave for persistent or significant breach of the Park Rules.
1.6 Caravan and sundry invoices are due for payment within 14 days, after which time an Interest Charge, of a maximum of Bank Rate plus 8% will be applied from date of invoice.
1.7 Any cheque that is issued but is not honoured, i.e. it “bounces”, will be subject to a £22.00 fee to cover our , and our Bank’s charges.
1.8 It may be necessary or desirable to add, delete or amend the Park Rules from time to time, including for reasons of health and safety, the efficient running of the park, environmental issues or regulations imposed upon us. Charges will be notified to you in writing (postal or email), and/or by publishing alterations on the park notice board.
2. Occupation of Parks
The Parks are open for holiday occupation only as follows, during which they may be used for recreational purposes at any time, but not all the time.
Borders Hideaway Holiday Home Park at any time of the year
The Coppice Leisure Park 15th February - 15th January (Plots 139 to 146 - & 153 to 158 – at any time of the year)
The Glen Caravan Park 1st March - 31st January
Lickhill Manor Caravan Park at any time of the year
Lincomb Lock Caravan Park 1st March - 9th January
Morfa Bychan Holiday Park 1st March - 9th January
Riverbend Caravan Park at any time of the year
During the time that the Parks are closed, holiday homes may only be visited for maintenance and upkeep purposes during the hours of daylight. Please note that the Park Managers generally take their holidays between November and March, therefore it can be anticipated that there will be reduction in service expectations when they are absent; furthermore the Managers take approximately a week of holiday at Christmas.
2.2 A Chalet, Holiday Home or Mobile Home cannot be used on a residential basis (i.e. cannot be used as a main or sole residence) unless residential planning permission applies to the pitch. At intervals of not less than 12 months, the Company may request proof of residential address from customers who have high utilities usage, such customers will be required to pay a pitch fee surcharge to cover increased water, drainage, refuse and maintenance costs.
2.3 Caravans/Holiday Homes are to be used for leisure and recreational purposes only and not for conducting business or any commercial enterprise.
2.4 The Company does not accept responsibility for mail or parcels delivered to the Park - there is no concierge service. Deliveries may not be made to individual caravans.
2.5 Messages will only be forwarded in cases of emergency; such messages should be passed to Reception.
2.6 Caravans may be required to be repositioned by the Company to improve layout, according to the sizes of caravans, to be carried out at the Company’s cost and with the Caravan Owner’s agreement.
2.7 Caravan Owners are fully responsible for the upkeep and safety for themselves and visitors on their pitch, including path and any steps to and on their pitch, ground maintenance and any decking or constructions present on their pitch, whether erected by the Caravan Owner or not.
2.8 Caravan Owners are responsible for the tidiness of their pitch and are asked to keep the grass trimmed to the roadway. Failure to keep the grass cut will result in the Company cutting the grass at a charge of £45.00 plus VAT per time.
2.9 Fencing of individual pitches is only permitted at The Coppice Leisure Park and Lickhill Manor Caravan Park, where such fencing must be constructed with post and rails as available from the Company. All non-standard fences will be given notice for removal.
2.10 A pitch is defined as:- where caravan and garden are enclosed e.g. by a fence, all that ground within the enclosure; where there is no enclosure, all that ground to the exterior door side of the caravan (allowing neighbours’ access to the non-door side of their caravan) up to any road way and/or shared footpaths.
2.11 The Company reserve the right to redefine pitch boundaries to improve layout.
2.12 No caravan shall be used for sleeping more than the number for which it has been constructed. Sleeping in motorcars is prohibited.
2.13 All caravans must be capable of being moved at short notice and wheels must not be removed. Items must not be stored underneath caravans.
2.14 Apart from the standard shed or storage box as available through the Company, no other buildings or structure may be erected. A maximum of two sheds or boxes will be permitted if pitch layout allows, these cannot be joined together to make a larger building. This rule will be strictly enforced.
2.15 Gazebos are permitted for temporary use during hot weather, but may not be left erected therafter.
2.16 Before digging holes or driving any posts into the ground, please check with the Park Managers the route of any underground services, any damage to services will be chargeable.
2.17 Staging or decking may be erected on holiday homes after a prior plan and subsequent written permission from the Company. Many pitches are unsuitable for decking. Decking sizes should not exceed front depth 6’, side width 4’. Decks must be constructed from timber only, not metal or UPVC, etc. and must be easily demountable in sections.
2.18 Please provide a written request to the Company before the skirting of holiday homes. Skirting may only follow the holiday home perimeter, not any decking, and be made of wood.
2.19 It should be borne in mind that holiday homes need to be manoeuvred around the park, therefore the Company cannot be held responsible for decking, patios, planters, shrubs etc. that Caravan Owners position that cause obstruction.
2.20 Please do not leave laundry in visible positions. Washing may not be hung out at weekends nor at bank holidays. Please use a rotary or window hung rack, not a long clothes line.
2.21 In order to protect the visual amenity of the Parks, the erecting of individual satellite “dishes” will only be permitted if they are unobtrusive. The Company’s decision on the visual impact will be conclusive.
2.22 The colour of the exterior of the Caravan cannot be changed without our prior consent in writing.
3. Personal Conduct
3.1 Children are the responsibility of their parents or guardians at all times. They must be supervised so that they are not a danger or nuisance to themselves, or others.
3.2 Caravan Owners are responsible for the conduct of all users of, or visitors to, their holiday home.
3.3 Please respect the privacy of other Caravan Owners and please keep noise to a minimum, with absolute quiet between 11:00pm and 8:00 am.
3.4 Barbecues and outside entertaining etc. must finish by 10:30pm.
3.5 Alcoholic drinks may only be consumed in and around the immediate vicinity of your holiday home or of a holiday home (Including touring caravans and tents) in which you are a guest. No drinking is allowed in the communal areas of the Park.
3.6 Vehicle speed on the parks is maximum 8mph, pedestrians and cyclists have priority.
3.7 Bicycles must be ridden at no more than 8mph, children should not ride bicycles so as to cause a nuisance or undue noise.
3.8 In the interest of safety, rollerskates, rollerblades and skateboards may not be used on the Park roads, also any other method of speedy mobility as at the Park Manager’s discretion.
3.9 Please do not play ball games near the caravans.
3.10 Use of unlawful drugs in the holiday home or anywhere on the Park is a criminal offence and will lead to a termination of the pitch licence.
3.11 Anyone who persistently acts in a manner likely to upset other users of the Park or Park Staff, will be asked to leave the Park.
3.12 Firearms, air rifles and dangerous weapons are not permitted on the Park, (other than by park authorised pest controllers).
3.13 Fireworks and Chinese lanterns are not permitted under any circumstances.
3.14 Any customer who is requested to leave the park due to anti-social behaviour, including drunkenness, loutish demeanour, excessive noise, will forfeit the right to a refund of pitch fees paid in advance. Park staff will be the sole arbiters as to what constitutes anti-social behaviour.
4.1 Dogs must be kept on a Short lead, i.e. not an extended variable length type; Caravan Owners who persistently allow their dog to run free will be asked to remove their caravan from the Park.
4.2 Dogs must be exercised off the Park, please ask the Manager for a suitable area.
4.3 When fouling occurs you are expected to bag and dispose of it responsibly; this is in the interest of everyone, especially children. There are dog litter bins on the Park.
4.4 Noisy dogs or those that persistently disturb other users of the caravan park will be requested to be removed from the Park.
4.5 Dogs may not be taken into the washrooms.
4.6 Dogs are not to be left unattended such that they cause inconvenience to other park users.
4.7 The Company and the Park Managers reserve judgement as to the suitability of breeds of dog allowed on the Park and to the number of dogs to each caravan or tent.
5.1 Caravans may not be sold or transferred with the benefit of the pitch. If they are not sold to the Company, they should be removed from the Park, for which a disconnection fee will be quoted by Head Office. All outstanding accounts must besettled before removal takes place.
5.2 If you wish to sell your caravan, the Company will be pleased to make an offer for it. Please forward a letter or email to our Head Office requesting a valuation.
5.3 Sub-letting is not allowed. Caravan Owners may lend their caravans to members of their immediate family. When a caravan is so lent, please advise the Park Managers, so as to help in the case of emergencies.
5.4 Requests for repairs or any work etc., should to be made to Head Office or Park Managers and not to individual members of staff. All work done will be invoiced in due course.
5.5 Please help to keep all areas of the Park free of litter.
5.6 The refuse bins may only be used for the disposal of small household waste. Bulky items e.g. furniture, carpets, white goods (fridges etc.), bicycles, etc. must be taken home or to the local tip.
5.7 Garden refuse must be discarded with consideration, please consult your Park Managers for a suitable disposal area.
5.8 No tree branches may be removed without first asking the Park Managers.
5.9 Trees, shrubs and bushes planted by customers on the Park become the property of the Park, this is to ensure that areas do not become overgrown and trees or shrubs do not become obstructions.
5.10 Flags, bunting or the like may only be erected to celebrate special national occasions and may not be left up permanently, similarly coloured or fairy lights may only be erected at Christmastime.
5.11 Please do not introduce foreign items into the drainage system, especially cleaning cloths, nappies, incontinence pads, sanitary towels, condoms, cooking fat, oil, paint etc.
5.12 Vehicles on the Park must have road fund licence and insurance and be in regular use. Vehicles may not be left or stored on the Park.
5.13 Only private motor cars are permitted onto the Park; motor homes, lorries, vans and commercial vehicles of any sort are allowed only by prior arrangement.
5.14 Motor car repairs may not be carried out on the Park but a recognised breakdown service may attend in the event of a breakdown.
5.15 The road edges must remain grassed and may not be paved over. Tubs, plant pots etc., may only be placed temporarily on the road verge to save wear and tear to the ground in winter months.
5.16 Visitors’ cars and Caravan Owners’ second cars may only be parked near caravans if space allows. Park Managers will request that cars are relocated if their position is causing inconvenience to other Park users.
5.17 Traders and salesmen are not permitted on to the Park without consent from the Company.
5.18 No advertisements, notices or sales material may be displayed on holiday homes.
5.19 Users of swimming pools (where applicable) must follow the procedures for use of swimming pools as published on signboards and in the separate rules, “Do’s & Don’ts”, applicable to the swimming pools.
5.20 First aid facilities and a defibrillator (AED) are available at the Park Reception.
5.21 At Borders Hideaway, Lickhill Manor, Lincomb Lock, Morfa Bychan & Riverbend, hot water and showers are available in the washrooms for most of the year dependant on weather conditions. Hot water may not be taken from the washrooms for use elsewhere.
6. Conditions of Siting
6.1 When a caravan reaches 18 years old at Morfa Bychan, the Caravan Owner will be requested to pay a “Scrappage Bond” to cover the future disposal costs of the caravan, for when the Caravan Owner decides to leave the park or when the caravan is 22 years old, whichever is sooner, at which time it must leave the park. Any residue from the Scrappage Bond will be refunded.
6.2 When a caravan reaches 22 years old on Lincomb Lock, The Coppice, The Glen and Riverbend it will be reviewed for internal and external condition, also visual impact, thereafter further annual pitch fee renewal will be subject to the agreement of both parties. A "Scrappage Bond" (as in 6.1 above) will be due if the company consider that a holiday home does not have significant residual value i.e. the holiday home is worth less than its disposal costs.
6.3 Caravans may remain on Lickhill Manor and Borders Hideaway for up to 18 years old: continuance thereafter will be by annual mutual agreement between the Caravan Owner and The Company; subject to internal and external condition and visual impact.
6.4 All caravans on the Parks are at the sole and absolute risk of the Caravan Owner; each caravan must be comprehensively insured by its owner.
6.5 We reserve the right to enter caravans in case of emergency and for the proper running of the park. Spare keys must be left at the park office to enable this, where a burgular alarm is fitted we will require the access code and/or remote control as applicable.
7. Gas and Electricity Services
7.1 Caravan Owners will be invoiced for gas and electricity usage in November; regular autumn and winter users will also be invoiced at the end of March; furthermore very heavy users will be invoiced at the end of January.
7.2 It is suggested that Caravan Owners take regular electricity meter readings during the season, so that any irregularity will show up. To check your meter for accuracy, plug in a 1kw heater (after having turned everthing else off first-including the fridge), in one hour, the meter reading should advance by only one unit. Faults should be brought to our immediate notice.
7.3 Similarly, Caravan Owners may wish to monitor their gas consumption by regularly taking meter readings.
7.4 Caravan Owners are strongly recommended to have their holiday home gas appliances and electrical wiring checked annually by qualified engineers.
8.1 In the event of the break out of fire in a caravan, motorhome or tent, etc., all caravans, motorhomes, or tents etc., within a minimum 20 metre radius of a fire must be vacated immediately.
8.2 Pleaseensure that your caravan is equipped with suitable fire extinguishers, smoke detectors and carbon monoxide detectors, all of which ought to be checked annually.
8.3 Please do not cover or block the manufacturers fitted air vents in your holiday home, free circulation of fresh air should exist when using gas appliances.
8.4 Please do not store flammable products, e.g. petrol, gas, solvents and paint in sheds or storage boxes. Only gas cylinders of a size suitable for barbecues may be used on the Park.
8.5 For safety reasons, in the event of predicted flooding from the River Severn at Lincomb Lock and Lickhill Manor or the River Banwy at Riverbend, all customers must immediately evacuate the park. Information boards will be displayed during flood times, advising of predicted levels and actions required.
8.6 For safety reasons, in the event of predicted severe storms or high winds at Morfa Bychan Holiday Park, all customers must immediately evacuate the park.
8.7 At times of heavy snow and/or icy conditions, please note that we do not clear or grit roads and paths. We suggest that in such conditions customers would be wise to vacate their holiday home and return home. Please check the prevailing weather conditions before travelling to the parks.
9. Fishing (Lickhill Manor, Lincomb Lock & Riverbend)
9.1 Fishing Permits or licences must be carried when using Park waters. Please remove all rubbish after using the fishing pegs.
9.2 Use of Park fishing rights and pegs are entirely at user’s risk.
9.3 At Riverbend a rod licence is required in order to fish on the Park’s waters.
9.4 At Lickhill Manor fishing rights are only available to park users that hold a valid Lickhill Manor Park Fishing Permit. Permits are available from Reception. Permits holders may challenge other anglers to produce their Permit.
9.5 At Lickhill Manor, separate fishing rights (behind the fenced area of the riverbank in the Riverside Field) are available to bona fide members of the Park Fishing Club, for which reciprocal arrangements with the park apply.
10. Winter Precautions
It is advisable that all holiday homes are drained of water for the winter to prevent frost damage, please speak to your Park Manager for advice. The Company will carry out winter precautions if requested to do so by individual Caravan Owners, for which a charge will be made; however due to the capricious nature of holiday home design and the weather, we cannot give a cast iron guarantee against damage.
11. Property of Holiday Home Owner If after the expiry of the annual Pitch Licence, i.e. 31st March of the year following renewal, the caravan or any property of the Caravan Owner remains on the Park and the Caravan Owner fails to remove it within 21 days of written request by the Company, or if after using best endeavours the Company is unable to locate the Caravan Owner, the Company may as agent of the Caravan Owner, sell such property and shall account to the Caravan Owner for the surplus proceeds, after payment of any sums due to the Company and the expenses of removal and sale. If after using best endeavours the Company is still unable to locate the Caravan Owner, the Company shall be entitled to retain the surplus proceeds of sale as its own unless the Caravan Owner shall claim the same within 3 years of the date of the sale of the property.
12. These Park Rules are effective from 1st March 2020.